Failure to call extensions from the same enterprise when a FMC device is attached to the user

Incident Report for Apalo

Resolved

The incident has been resolved.
Posted Nov 27, 2024 - 09:14 UTC

Identified

BT have implemented a new SPAM system that is affecting internal calls to a FMC and to extensions that have a FMC attached. They are working through the fix and will update once they confirm times.

All external calls are operating as normal and are not affected by the SPAM service.
Posted Nov 26, 2024 - 15:29 UTC
This incident affected: Voice (Inbound Voice) and Mobile (ApaloSIM).