Call Queuing Issue

Incident Report for Apalo

Resolved

This incident has been resolved.

Posted Jul 20, 2022 - 11:13 UTC

A fix has been implemented and we are monitoring the results.

Posted Jul 20, 2022 - 10:58 UTC

The issue has been identified and a fix is being implemented.

Posted Jul 20, 2022 - 10:09 UTC

We are currently investigating an issue that is impacting call queueing resulting in some calls being disconnected when entering the queue.

Posted Jul 20, 2022 - 09:59 UTC

This incident affected: Voice (Inbound Voice).